A single IP removal policy is difficult to define due to the high number of zones that SORBS hosts. Aside from administrative error, certain lists are static and will never have the IP addresses erased. The blacklists for dynamic IP addresses are one instance of this.
Others, like the open relay blacklists, won't delete your IP until your system has been secured and your IP has passed an open relay check. Your IP address can be removed from the blacklist, but almost always, if you correct whatever it was that was causing spam.
SORBS offers comprehensive tools to assist you to figure out why you were stopped, access to mailing lists, and administrators who are eager to teach you how to make your SMTP server more secure.
You can ask to be removed from the Sorbs Spam Blacklist
. The steps to do so are as follows:
1. Create a profile
2. Log in
3. Choose "Delist An IP Address" from the menu
4. You will then be asked to enter your special IP Address and click "continue"
5. There will be a list of IP addresses.
6. When you do, click "continue" next to each row that contains your IP address
7. In order to create a ticket, you will finally click the "Get Help/Support" option
8. You will be informed that your ticket has been opened as soon as it is created.